Refund policy

Eligibility

To qualify for a return or exchange, your item must be in the same condition you received it: unworn, unwashed, unused, and in its original packaging. Please also include your receipt or proof of purchase.

How to Start a Return

Simply email us at customercare@weavscarves.com to request a return. Once your request is approved, we’ll send you a prepaid shipping label along with instructions on how to send your package back.

For refunds, the cost of the return label will be deducted from your final refund amount.
Please note that items sent back without first requesting a return cannot be accepted.

Exchanges

We want you to love your WEAV piece. That’s why your first exchange is on us - we’ll cover the shipping cost to send your replacement scarf.
For any exchanges after the first, customers will be responsible for shipping costs.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved. If approved, your refund will be processed back to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you still haven’t received your refund, reach out to us at customercare@weavscarves.com and we’ll be happy to assist.

Damages & Issues

We take pride in the quality of our scarves. If your order arrives damaged, defective, or you receive the wrong item, please contact us right away so we can make it right.

Exceptions

Please note that we cannot accept returns on:

Sale items
Gift cards

At WEAV, our goal is to make every sister feel confident and cared for. If you ever have a question about your order, don’t hesitate to reach out - we’re here to help.